Returns & Refunds Policy

At Paws & Perks Coffee Co., we want you to love every sip. If your order arrives incorrect, damaged, or doesn’t meet expectations, we’ll make it right.

Damaged or Wrong Items: If your order arrives with the wrong product or damaged in transit, contact us within 7 days of delivery. We’ll send a replacement or issue a refund at no cost to you.

Lost Packages: If your package is lost or stolen, we’ll work with the carrier to resolve the issue. In some cases, we may send a replacement to ensure you get your coffee.

Customer Address Errors: Please double-check your shipping details before placing your order. If an incorrect address is provided, we cannot guarantee a free replacement.

Returns: Because coffee is a perishable item, we cannot accept physical returns. Instead, we’ll work with you to resolve the issue with a replacement or refund.

To start a claim, email us at support@pawsandperkscoffee.com with your order number and a description (and photo if applicable).